bai88 Privacy Policy — Your Information Is Always Safe

bai88 ("we", "us", "platform") is a trusted online casino and betting platform in Bangladesh. This privacy policy describes how we handle your personal information when you use the bai88 website or services.

By using this website, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

By opening an account, placing bets, making deposits, withdrawals, or participating in any other activity on our platform, you acknowledge that your information may be processed under this policy.

bai88 collects only the information necessary to provide our services, ensure security, and improve the user experience. We collect information in the following categories:

2.1 Personally Identifiable Information

Information you provide during account registration includes:

• Full name (in both Bengali and English)
• Date of birth (for age verification — users must be 21 years of age or older)
• Email address
• Mobile number
• National ID number (for verification where required)

2.2 Financial Information

We collect the following information to process transactions. This information is used solely to complete transactions via bKash, Nagad, Rocket, or Upay:

• Mobile banking number (bKash / Nagad / Rocket / Upay)
• Transaction amount and date
• Deposit and withdrawal history

2.3 Technical Information

Information collected automatically while browsing the website:

• IP address and device identity
• Browser type and version
• Operating system information
• Website access time and duration
• Pages visited and session data

2.4 Gaming and Activity Information

• Betting history and amounts
• Win and loss records
• Games used and provider information
• Bonus and promotion usage history

bai88 uses collected information only for legitimate and declared purposes. The main purposes for which we use your information are described below:

• Account Management: Completing your registration, verifying your identity, and keeping your account secure.
• Transaction Processing: Successfully completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: Providing 24/7 live chat assistance in Bengali and resolving issues.
• Security and Fraud Prevention: Detecting suspicious activity, preventing fraud, and keeping accounts secure.
• Responsible Gambling: Monitoring gaming patterns to identify potentially risky behavior and providing support where needed.
• Promotional Communications: Informing you about bonuses, offers, and updates with your consent.
• Service Improvement: Continuously improving platform performance and user experience.
• Legal Compliance: Complying with applicable laws and regulations.

bai88 follows the highest industry technical standards to protect your information. Our security infrastructure is as follows:

4.1 Technical Security

• SSL/TLS Encryption: All data transfers between you and our servers are protected by 256-bit SSL encryption.
• Encrypted Database: All stored sensitive information is kept in encrypted format.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Regular Security Testing: Regular security audits and vulnerability tests are conducted.

4.2 Access Control

Only authorized staff can access your information, and only to the extent necessary to carry out their responsibilities. All staff operate under strict confidentiality agreements.

4.3 Data Retention

We retain your information for as long as your account is active or as needed to provide services. After an account is closed, certain information may be retained for a specified period to meet legal obligations and resolve disputes.

bai88 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with payment partners such as bKash, Nagad, Rocket, and Upay. These partners operate under their own privacy policies.
• Technology Service Providers: Limited information is shared with trusted service providers for server management, security, and technical support, who are bound by strict confidentiality agreements.
• Legal Obligations: We will comply with the law if disclosure of information is required as part of a valid court order, government directive, or legal process.
• Fraud and Security: Relevant authorities may be provided with necessary information to prevent cybercrime or fraud.

Cookies and similar technologies are used on the bai88 website. Cookies are small text files stored on your device that help improve the functionality of our website.

6.1 Cookies We Use

• Essential Cookies: For maintaining login sessions, security verification, and core website functionality.
• Functional Cookies: To remember your preferences, language selection, and other personalized settings.
• Analytics Cookies: For gathering statistics to understand website usage and improve services.

6.2 Cookie Control

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may affect some website functionality and may cause issues when logging in to your account.

bai88 believes you should have full control over your personal information. You have the following rights:

• Right to Access: The right to request information about what data we hold about you.
• Right to Correction: The right to request correction of any inaccuracies or incomplete information in your data.
• Right to Deletion: The right to request deletion of your personal information in certain circumstances (where there is no legal obligation to retain it).
• Right to Restrict Processing: The right to request that the processing of your information be limited in certain circumstances.
• Right to Data Portability: The right to receive the information you have provided in a structured, machine-readable format.
• Right to Withdraw from Marketing Communications: The right to unsubscribe from promotional emails or messages at any time.
• Right to Lodge a Complaint: The right to contact us directly if you believe your information is being handled incorrectly.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.

bai88 services are for users aged 21 and above only. We do not knowingly collect personal information from minors.

If you believe a minor is using our services or has provided personal information, please contact us immediately. We follow strict age verification procedures and treat the protection of minors as our highest priority.

bai88 may update this privacy policy from time to time. Changes may result from expanded service scope, changes in legal requirements, or security improvements.

For any significant changes, we will:

• Post a clear update notice on the website.
• Notify registered users by email (if the changes are significant).
• We will change the "Last Updated" date at the beginning of the policy.

If you continue to use the service after the changes, it will be assumed that you agree to the updated policy. Therefore, it is recommended that you visit this page regularly.

If you have any questions, concerns, or requests about this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Available in Bengali 24 hours a day, 7 days a week

We are committed to processing all your requests as quickly and carefully as possible. Your privacy is our highest priority.